Daniel said "so nice to see that in a day and age where the internet is used to vent and criticise someone has taken the time to make sure that good experiences are equally publicised".
That's exactly what we set out to achieve! Thanks!
Tuesday, 20 August 2013
First compliment back
It's very exciting for us today as we've received our first feedback from Daniel Henderson Jewellers who received our second compliment corner letter. Daniel wrote some very nice things on his Facebook page, which you can find by searching for "Daniel Henderson Jewellery".
Wednesday, 14 August 2013
A literary compliment
For my next compliment, I would like to recognise the fantastic customer service of Keith Smith at Warwick Books. I have visited Warwick Books now on a number of occasions and have always been pleasantly surprised by their helpfulness, knowledge of books, and general efficiency.
On my most recent visit, I was after a book titled The Four Hour Work Week, because I thought it would change my life (I'll let you know how it goes). Keith did not have the book in stock, but he knew all about it. We had a good conversation. He ordered the book and to my great surprise I received a phone call the following morning to say that it had already arrived. This is fantastic customer service and demonstrates a real passion for helping others.
Not only that, but it seems Keith and his wife are championing the cause of independent book sellers everywhere by challenging the corporation tax laws of the major book sellers. Now whatever your view on tax is, you can certainly commend Keith for his passion for the book selling sector.
My letter to Keith is below. Please do pop in to the book shop next time you’re passing. I’m sure you will be pleased you did.
On my most recent visit, I was after a book titled The Four Hour Work Week, because I thought it would change my life (I'll let you know how it goes). Keith did not have the book in stock, but he knew all about it. We had a good conversation. He ordered the book and to my great surprise I received a phone call the following morning to say that it had already arrived. This is fantastic customer service and demonstrates a real passion for helping others.
Not only that, but it seems Keith and his wife are championing the cause of independent book sellers everywhere by challenging the corporation tax laws of the major book sellers. Now whatever your view on tax is, you can certainly commend Keith for his passion for the book selling sector.
My letter to Keith is below. Please do pop in to the book shop next time you’re passing. I’m sure you will be pleased you did.
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